Cookie & Privacy Policy

At Proply Digital, we take your privacy seriously and are committed to providing you with comprehensive information about your rights concerning your personal data, as well as how to reach us or supervisory authorities in case of a complaint. We strive for transparency and aim to offer accessible information on how we handle your personal data.

This policy offers detailed insights into the types of personal information we may collect when you use our website and services. It also outlines how and when we use, store, and safeguard this information.

We may need to update this Policy periodically by revising this page. Please check this page regularly to stay informed about how we safeguard your personal data.

We encourage you to read this Policy carefully to understand our practices regarding your personal data. If you have any questions, comments, or concerns about any aspect of this Privacy Policy, please contact us at

Information We Collect

We collect personal data through our website only if you directly provide it to us with your consent. The information we may collect includes your email address, name, job title, home or work address, and telephone number. Typically, you provide such details when submitting a contact form or web form on our website, signing up for our free newsletter, or accessing downloadable resources like PDFs.

We also employ analytical and statistical tools that track your visits to our website and the resources you access, including but not limited to traffic data, location data, weblogs, and other communication data. Please note that this data remains anonymous and will not personally identify you.

We use Google products such as Google Analytics, Google Search Console, and Google AdWords to comprehend how the website is used and enhance the user experience. User data is entirely anonymous, and the data collected includes IP addresses, browser-generated information (e.g., browser type, operating system), date and time of access, duration of website visits, and more. For an overview of Google’s Privacy Policy, click here.

Legal Basis for Our Use of Your Information

When collecting, using, and managing your personal data, we adhere to the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR) for goods and services provided to individuals in the European Economic Area (EEA).

We primarily use the information we collect about you to provide our services and fulfill our contractual obligations, including internal record keeping. Furthermore, we may use this information for the following purposes:

  • Informing you about any changes to our website that may impact our service.
  • Contacting you, if you are an existing customer, with information about products or services similar to those you have previously purchased.
  • Including you in our monthly newsletter sends if you have consented to receive our e-newsletters.

You have the right to opt out of us processing your personal data for marketing purposes by contacting us at

Disclosure of Your Information

We may share your data with third parties when necessary to deliver our products and/or services to you. These may include payment service providers, warehouses, and delivery companies. Additionally, we may share data with other third parties who help us operate our business, such as marketing agencies or website hosts, as well as third parties approved by you, such as social media platforms you choose to link your account to.

We only permit third parties to handle your personal data if we are confident that they have implemented appropriate measures to safeguard it.

We may disclose your information to regulatory bodies to ensure compliance with the law, assist in fraud prevention, and minimize credit risk. Please note that we do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate statistical information about our visitors.

Where We Store Your Data

Personal data may be stored within our offices and on our systems, as well as those of our third-party agencies and service providers, as described above. Some of these third parties may be located outside the UK/EEA.

Transferring Your Data

As part of the services offered to you, including through our website, it may be necessary to share your personal data outside the UK/EEA. This is because we use remote website server hosts to provide the website and certain aspects of our service, which may be based outside the UK/EEA or use servers located outside the UK/EEA. This is typically the nature of data stored in ‘the Cloud.’ Additionally, your data may be processed by staff working for one of our suppliers who operate outside the UK/EEA or work for us while temporarily outside the UK/EEA.

Under data protection law, we can only transfer your personal data to a country or international organisation outside the UK/EEA if:

a) The UK government or, where the EU GDPR applies, the European Commission has determined that the specific country or international organisation ensures an adequate level of personal data protection (known as an ‘adequacy decision’). b) Appropriate safeguards are in place, along with enforceable rights and effective legal remedies for data subjects. c) A specific exception applies under data protection law.

Data Retention Period

We will retain your personal data for as long as you have an account with us or as long as we are providing products and/or services to you. We will not retain your personal data longer than necessary.

Email Tracking

While some emails we send have no tracking, such as service emails with attached invoices, others include tracking to measure how much traffic those emails drive to our site. However, we do not identify individuals who have clicked on tracked links, as the data remains anonymous. For some emails, we can track, on an individual level, whether the user has opened the email and clicked on its links. We use this information at an aggregate level to understand open and click rates on our emails and to enhance their quality.

If you prefer to ensure that none of your email activity is tracked, you can opt out of these emails by sending ‘UNSUBSCRIBE’ to


The transmission of information via the internet or email is not completely secure. However, we have implemented security measures, including a Secure Socket Layer (SSL) on our website, which encrypts all data submitted via online contact forms and web forms to protect your personal data. While we cannot guarantee the security of data transmitted to our site, we take strict precautions and employ security features to prevent unauthorised access once we receive your personal data.

Third-Party Links

You may encounter links to third-party websites on our website. These websites maintain their own privacy policies, which you should review. We do not accept any responsibility or liability for their policies, as we have no control over them.

Use of Cookies

We use cookies to collect information about your computer for our services and to provide statistical data regarding the use of our website. This information is not personally identifying; it consists of statistical data about our visitors and their use of our website. Additionally, we may gather information about your general internet usage by using a cookie file. These cookies are automatically downloaded to your computer and stored on your computer’s hard drive. They help us improve our website and the service we provide to you. All computers can decline cookies by activating the appropriate browser settings. However, if you choose to decline cookies, you may be unable to access specific parts of our website. When we collaborate with advertisers on our website, these advertisers may also use cookies over which we have no control. These cookies, if used, are downloaded when you click on advertisements on our website.

Social Buttons

Our website features ‘social buttons’ on many pages, allowing users to share or bookmark web pages. These buttons are for social networks such as Twitter, Facebook, LinkedIn, and Instagram. To implement these buttons and connect them to relevant social networks and external sites, we use scripts from domains outside of Proply Digital’s domain. You should be aware that these sites may collect information about your online activities, including those on our website. If you click on any of these buttons, these sites will record that action and may use the information. In some cases, these sites will also register your visit to our website and the specific pages you view, even if you do not click on the buttons while logged into their sites. Please review the respective privacy policies of these sites to understand how they use your information and to learn how to opt out or delete such data if desired.

Your Rights

You have the right to access the information we hold about you free of charge. If you wish to confirm what personal information we have regarding you, please write to us or email us at We will provide this information within one month of your data request.

You also have the right to modify the permissions you have granted us in terms of how we may use your data. Additionally, you can request that we cease using your data or delete all personal data records we have pertaining to you. You can exercise these rights at any time by writing to us:

For further information on each of these rights, including when they apply, please contact us or refer to the guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights.

How to Complain

If you have any queries or concerns about our use of your information, please contact us, and we will endeavour to resolve any issues you may have.

You also have the right to lodge a complaint with the Information Commissioner or any relevant European data protection supervisory authority. You can reach the Information Commissioner at or by calling 0303 123 1113.